Terms of Service

In these Terms of Service, the following terms shall have the meanings set out below:

• "Company," "we," "us," or "our" refers to our China-based fiber optic product supplier and exporter, including its employees, agents, and authorized representatives.
• "Customer," "you," or "your" refers to any business entity, organization, or individual who accesses our website, submits an inquiry, or enters into a commercial transaction with us.
• "Products" refers to all fiber optic communication products offered by the Company, including but not limited to PLC splitters, fiber optic patch cords, optical cables, ODF systems, splice closures, and fiber distribution boxes.
• "Order" refers to any purchase order, confirmed quotation, or written agreement between the Customer and the Company for the supply of Products.
• "Website" refers to our official company website and any associated digital platforms or communication channels operated by us.

Our Company operates as a B2B supplier and exporter of fiber optic communication products. Our services are intended exclusively for business customers, including telecom operators, system integrators, contractors, distributors, wholesalers, and project-based procurement teams.

We provide the following services to our customers:

• Supply of standard and custom-specification fiber optic products for FTTx networks, broadband access projects, and telecom infrastructure construction.
• Technical consultation and product specification support to assist customers in identifying appropriate products for their project requirements.
• Export documentation assistance, including commercial invoices, packing lists, certificates of origin, and other trade documents as required.
• After-sales support, including handling of product quality claims and coordination of replacements or remedies within the scope of our warranty policy.

We reserve the right to decline any inquiry or order at our discretion, particularly where the intended use of Products may conflict with applicable laws, export regulations, or our internal compliance policies.

All quotations issued by the Company are non-binding until confirmed in writing by both parties. Quotations are valid for the period stated therein, or if no period is stated, for thirty (30) calendar days from the date of issuance.

An Order is deemed accepted and binding only upon the Company's written confirmation of the Order. Verbal agreements, informal communications, or website inquiries alone do not constitute a binding Order.

Customers are responsible for ensuring that all specifications, quantities, and technical requirements provided in an Order are accurate and complete. The Company shall not be liable for any losses or project failures resulting from incorrect or incomplete information provided by the Customer.

For custom or non-standard product specifications, additional lead time and minimum order quantities may apply. Such requirements will be communicated to the Customer prior to Order confirmation.

The Company reserves the right to cancel or modify an accepted Order in the event of force majeure, raw material shortages, manufacturing constraints, or other circumstances beyond our reasonable control. In such cases, the Customer will be notified promptly and any advance payments received will be refunded or applied to a revised Order as agreed.

Payment terms are as specified in the confirmed quotation or proforma invoice. Unless otherwise agreed in writing, our standard payment terms are as follows:

• Advance Payment: A deposit of thirty percent (30%) to fifty percent (50%) of the total Order value is required prior to production commencement, unless a different arrangement has been agreed in writing.
• Balance Payment: The remaining balance is due prior to shipment or upon presentation of shipping documents, as specified in the confirmed Order.
• Accepted Methods: Wire transfer (T/T), Letter of Credit (L/C), or other methods as mutually agreed. All payments must be made in the currency specified on the proforma invoice.

All bank charges and transfer fees incurred outside of China are the responsibility of the Customer. The Company shall not be responsible for delays caused by banking processes, currency conversion, or international transfer restrictions.

In the event of late payment, the Company reserves the right to suspend production, withhold shipment, or apply interest charges as permitted by applicable law.

Delivery timelines are estimates based on production capacity and logistics conditions at the time of Order confirmation. While we make every reasonable effort to meet agreed delivery schedules, the Company shall not be held liable for delays caused by factors beyond our control, including customs clearance, carrier delays, port congestion, or force majeure events.

Unless otherwise agreed, all shipments are made from our facilities in China. Standard Incoterms (such as FOB, CIF, or EXW) will be specified in the confirmed quotation and govern the transfer of risk and responsibility.

• The Customer is responsible for all import duties, local taxes, customs clearance fees, and regulatory compliance requirements in the destination country.
• Partial shipments may be arranged by mutual agreement, particularly for large or multi-phase Orders.
• The Company will provide shipping documents including commercial invoice, packing list, and bill of lading or airway bill upon shipment.

Upon delivery, the Customer should inspect the shipment promptly. Any visible damage or shortage must be reported to the Company within seven (7) business days of receipt, supported by photographic evidence and a written description of the issue.

All Products are manufactured and tested in accordance with applicable industry standards, including relevant IEC, ITU-T, and Telcordia specifications where applicable. Product specifications are as described in the confirmed quotation or technical datasheet provided at the time of Order.

We provide a limited warranty against manufacturing defects for a period of twelve (12) months from the date of shipment, unless a different warranty period is specified in the Order confirmation. This warranty covers defects in materials and workmanship under normal use and storage conditions.

The warranty does not cover:

• Damage caused by improper installation, misuse, physical abuse, or unauthorized modification of the Products.
• Damage resulting from environmental conditions exceeding the specified operating range of the Products.
• Normal wear and tear, or cosmetic damage that does not affect the functional performance of the Products.

Warranty claims must be submitted in writing with supporting evidence. The Company's sole obligation under this warranty is, at our discretion, to repair or replace the defective Products, or to issue a credit toward a future order.

All content on our Website, including but not limited to text, graphics, product images, technical documentation, logos, and data, is the property of the Company or its licensors and is protected by applicable intellectual property laws.

Customers may not reproduce, distribute, modify, or use any of our proprietary content for commercial purposes without prior written consent from the Company.

Technical datasheets, product catalogs, and specifications provided to Customers are intended solely for the purpose of evaluating and using our Products. They may not be shared with third parties or used to develop competing products without our express written permission.

Where Customers provide custom designs, logos, or specifications for OEM or private-label products, the Customer warrants that they hold all necessary rights to such materials and that their use does not infringe any third-party intellectual property rights. The Customer shall indemnify the Company against any claims arising from such infringement.

Both parties acknowledge that in the course of their business relationship, each may receive or have access to confidential information belonging to the other party, including but not limited to pricing, technical specifications, business strategies, customer lists, and project details.

Each party agrees to:

• Keep all confidential information strictly private and not disclose it to any third party without prior written consent from the disclosing party.
• Use confidential information solely for the purpose of fulfilling obligations under the business relationship between the parties.
• Take reasonable measures to protect the confidentiality of information received, no less protective than those used to protect their own confidential information.

These confidentiality obligations shall survive the termination of any business relationship between the parties for a period of three (3) years.

To the maximum extent permitted by applicable law, the Company's total liability to the Customer for any claim arising out of or in connection with an Order shall not exceed the total value of the specific Order giving rise to the claim.

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of contracts, loss of business opportunity, or project delays, even if the Company has been advised of the possibility of such damages.

The Company makes no warranties or representations beyond those expressly stated in these Terms or in the confirmed Order documentation. All implied warranties, including those of merchantability and fitness for a particular purpose, are expressly disclaimed to the extent permitted by law.

Nothing in these Terms shall limit or exclude liability for fraud, death, or personal injury caused by the Company's gross negligence or willful misconduct.

These Terms of Service and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any Order, both parties agree to first attempt to resolve the matter through good-faith negotiation and direct communication within thirty (30) days of the dispute arising.

If the dispute cannot be resolved through negotiation, either party may submit the dispute to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules then in effect. The arbitration shall be conducted in Chinese, and the place of arbitration shall be in China. The arbitral award shall be final and binding upon both parties.

Nothing in this section shall prevent either party from seeking urgent interim or injunctive relief from a competent court where necessary to protect its rights.

The Company reserves the right to update, revise, or modify these Terms of Service at any time. Any changes will take effect upon publication on our Website, with the "Last Updated" date revised accordingly.

For existing Orders, the Terms in effect at the time of Order confirmation shall apply, unless both parties agree in writing to apply updated Terms.

We encourage Customers to review these Terms periodically to stay informed of any changes. Continued engagement with the Company following any update constitutes acceptance of the revised Terms.

Any modifications to specific Order terms, pricing, or delivery arrangements must be agreed in writing by authorized representatives of both parties and will supersede the general provisions of these Terms only to the extent of the specific modification.